BLONDITA SHOP POLICIES 🎶
The Basics
-Blondita pieces are made in tiny, intentionally small runs 🌷 — which means all sales are final.
-We don’t offer refunds, but we do offer size exchanges (more on that below).
-Once your order leaves our hands, it’s officially in the care of the mail carrier (USPS/UPS/DHL/FedEx). We can’t refund lost or stolen packages, so please make sure your delivery address is correct and secure.
-For international besties: if import taxes/tariffs aren’t paid and your package bounces back to us, we unfortunately cannot refund you (we actually get billed those tariff charges ourselves).
-If you order a pre-order item along with ready-to-ship items, your order will ship all together once the pre-order is ready.
Size Swaps
-Exchanges are accepted within 5 days of receiving your order and only if the item is in original, unworn condition with tags attached.
-You’ll be invoiced for all shipping costs to send it back + get your new size.
-If the size you need is sold out, we won’t be able to accommodate the exchange — Blondita drops are limited and go fast!
-Missed out? Subscribe to our emails 📧 to be the first to know about restocks.
-Please note that for hygiene reasons, certain categories such as underwear and swimwear are final sale and cannot be exchanged.
Damaged or Defective Items
If you receive an item that arrives damaged or defective, please contact us within 48 hours of delivery with clear photos so we can review your case. We will do our best to find a solution for you. Claims made outside this timeframe may not be eligible for review.
When Your Blondita Will Ship
Blondita is a tiny-but-mighty studio run by one girl (hi 👋).
-Orders ship twice a week on Mondays + Thursdays. Orders placed before 12 PM PST on those days may ship the same day.
-Pre-orders take 4–6 weeks to ship.
-U.S. orders usually take 2–5 business days once shipped.
-When ordering, please check if your item is on pre-order or ready to ship (this is always listed in the product title/description).
-Express / Next-Day Shipping: This only applies if you select DHL Express or Overnight Shipping at checkout. In that case, your order will leave the studio on the very next scheduled shipping day (Monday or Thursday).
-During busy periods, holidays, sales, or large drops, processing times may be slightly longer — thank you for your patience while each order is prepared with care.
Please give us at least one week before checking in with your order.
Stalking Your Package
-Once your order ships, you’ll get an email with tracking info. Please make sure your email address entered during check out for these updates.
-U.S. orders ship via USPS.
-International orders ship via DHL, USPS, or UPS.
-Tracking portals can take up to 48 hours to update — don’t panic if it looks “stuck”!
🌍 International Magic (and Taxes)
-Customs fees, VAT, and import taxes are the responsibility of the customer.
-If your package is returned to us because those fees weren’t paid, no refund will be issued (we get invoiced for those charges too).
-Please make sure the email on your order is correct, so the carrier can notify you if import taxes are required before delivery.
Double-Check Your Addy
-If your order comes back to us because of an invalid or incomplete address, we’ll refund the product cost only.
-Shipping charges are never refunded (that money is used to buy the original label).
-If you realize you entered an incorrect address, please contact us within 24 hours of placing your order so we can try to correct it before shipping. Once an order has shipped, we cannot make changes.
-Want it re-shipped? You’ll need to place a new order with the correct address.
Mail Mischief (Lost or Stolen Packages)
-All Blondita packages are shipped with insurance.
-If your package goes missing in transit, please reach out to the carrier (USPS/UPS/DHL/FedEx) to open a claim — they’re the only ones who can help track or reimburse.
-Once a package is marked Delivered, Blondita is no longer responsible.
-Think your package was stolen? File a mail theft report with USPS + local authorities.
Need a Hand?
Our customer service hours are Monday through Friday, 10AM – 3PM PST. If you reach out outside of those hours, we’ll get back to you the following business day.
You can contact us anytime at blonditashop@gmail.com 💌 — we’re here to help!